Troubleshooting

My Garmin says the right crank is missing
Make sure the cranks are awake. Spinning them will not wake them, unless you have magnets on your bike. Do at least one or two pedal strokes on each crank...
Thu, May 9, 2019 at 2:24 AM
My Garmin is very slow when updating power balance numbers
Garmin has released an update to fix a bug with their power balance. Please be sure to check out their website for updated software so you can have...
Thu, Nov 20, 2014 at 3:52 PM
My cadence magnets hit the chainrings
Be sure that the cadence magnets are placed as close to the frame as possible and securely tightened. The grubs screws may not sit inside the bottom brack...
Mon, Feb 13, 2017 at 10:31 AM
Can I auto sync InfoCrank data files to multiple training applications?
Although this is theoretically possible, we have seen that sometimes when uploading InfoCrank data to an application (i.e. Golden Cheetah) that auto uploads...
Fri, Feb 6, 2015 at 11:01 AM
My o-synce Navi2Coach won't charge when plugged into the USB port
Problem: Sometimes the Navi2Coach cycling computers don't seem to charge when first plugged in to the USB charging port. Solution: While ...
Wed, Jul 22, 2015 at 9:56 AM
My InfoCrank is showing wrong or no cadence and/or power numbers.
In many cases all you need to do is remove the batteries and re-install them. Be sure your batteries are SR44 and have enough charge. Wrong batteries and lo...
Wed, May 8, 2019 at 10:22 AM
My head unit won't connect to my InfoCranks?
Activate the InfoCrank Firstly, you need to ensure that both cranks are active and ready to pair. You can wake up the cranks either by placing load on the ...
Fri, May 10, 2019 at 8:28 AM