Troubleshooting

My Garmin is very slow when updating power balance numbers
Garmin has released an update to fix a bug with their power balance. Please be sure to check out their website for updated software so you can have...
Thu, Nov 20, 2014 at 3:52 PM
My cadence magnets hit the chainrings
Be sure that the cadence magnets are placed as close to the frame as possible and securely tightened. The grubs screws may not sit inside the bottom brack...
Mon, Feb 13, 2017 at 10:31 AM
Can I auto sync InfoCrank data files to multiple training applications?
Although this is theoretically possible, we have seen that sometimes when uploading InfoCrank data to an application (i.e. Golden Cheetah) that auto uploads...
Fri, Feb 6, 2015 at 11:01 AM
My o-synce Navi2Coach won't charge when plugged into the USB port
Problem: Sometimes the Navi2Coach cycling computers don't seem to charge when first plugged in to the USB charging port. Solution: While ...
Wed, Jul 22, 2015 at 9:56 AM
My InfoCrank is showing wrong or no cadence and/or power numbers.
In many cases all you need to do is remove the batteries and re-install them. Be sure your batteries are SR44 and have enough charge. Wrong batteries and lo...
Wed, May 8, 2019 at 10:22 AM
My head unit won't connect to my InfoCranks?
Activate the InfoCrank Firstly, you need to ensure that both cranks are active and ready to pair. You can wake up the cranks either by placing load on the ...
Fri, May 10, 2019 at 8:28 AM
VINC Tests for InfoCrank
VINC Test - Scan/Connect which finds the cranks (if activated) and shows the number of the crank, the length, firmware - Zero the cranks (bike upright w...
Fri, Jul 26, 2019 at 8:52 AM
Right Crank not working (or cranks not working)
Steps Action Outcome Comments 1. Open the VINC App and wave magnet past cranks or apply significant torque.  Remember to allow time for right crank to ...
Wed, Jul 24, 2019 at 7:18 AM