Troubleshooting

My Garmin says the right crank is missing
When the cranks are not rotating, there is no communication from the right crank. When the Garmin initially finds the power meter it checks for the prese...
Mon, Feb 13, 2017 at 10:32 AM
My Garmin is very slow when updating power balance numbers
Garmin has released an update to fix a bug with their power balance. Please be sure to check out their website for updated software so you can have...
Thu, Nov 20, 2014 at 3:52 PM
My cadence magnets hit the chainrings
Be sure that the cadence magnets are placed as close to the frame as possible and securely tightened. The grubs screws may not sit inside the bottom brack...
Mon, Feb 13, 2017 at 10:31 AM
Can I auto sync InfoCrank data files to multiple training applications?
Although this is theoretically possible, we have seen that sometimes when uploading InfoCrank data to an application (i.e. Golden Cheetah) that auto uploads...
Fri, Feb 6, 2015 at 11:01 AM
My o-synce Navi2Coach won't charge when plugged into the USB port
Problem: Sometimes the Navi2Coach cycling computers don't seem to charge when first plugged in to the USB charging port. Solution: While ...
Wed, Jul 22, 2015 at 9:56 AM
My InfoCrank is showing wrong or no cadence and/or power numbers.
In many cases all you need to do is remove the batteries and re-install them. Be sure your batteries have life and are usable.  In some cases a firmware...
Mon, Feb 13, 2017 at 11:57 AM